Refund and Shipping Policy

REFUND & SHIPPING POLICY

Last Updated: 15 August 2026

At NeoWanderer, we want you to love your travel gear. Please read our shipping timelines and return policies carefully before making a purchase.

1. SHIPPING TIMELINES

Because we curate our travel gear from specialized international fulfillment partners to offer you the best prices, our standard delivery times to the United States are typically 7 to 15 business days.

• Once an order is processed (1–3 business days), you will automatically receive a tracking number via email to monitor your journey.
• We are not responsible for delays caused by custom clearance disruptions or postal carrier delays.

2. 30-DAY RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
• To start a return, contact us at hello@neowanderer.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
• Note: Customers are responsible for paying their own return shipping costs.

3. DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. In most cases, we will ship a replacement item out to you immediately at no extra cost.

4. REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or PayPal to process and post the refund too.