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Shipping Policy
Ready to Wander? Let’s Get Your Order Moving.
At NeoWanderer, we believe the journey begins long before you reach your destination. That’s why we work to make getting your travel essentials as simple and seamless as possible.
Please take a moment to read through our shipping information below.
Where Do We Ship?
We currently ship to selected destinations, with availability depending on the product and your location.
When you enter your shipping address at checkout, you’ll see the shipping options available for your order.
As we continue to grow, we’re always looking for new ways to make NeoWanderer available to more wanderers around the world.
How Much Does Shipping Cost?
Shipping costs vary depending on:
- Your delivery location
- The product(s) you’ve ordered
- The size and weight of your order
- The shipping method available for your order
Any applicable shipping fees will be displayed at checkout before you complete your purchase.
From time to time, we may also offer free shipping promotions or special shipping offers. Keep an eye on our website and subscribe to our newsletter so you don’t miss them!
How Long Will My Order Take to Arrive?
Delivery times vary depending on the product, your location, and the shipping method selected.
Because our products may be fulfilled from different locations, items in the same order may occasionally arrive separately.
An estimated delivery timeframe will be provided at checkout where available.
Please remember that delivery estimates are estimates, not guarantees, and unexpected delays may sometimes occur due to circumstances outside our control, including customs processing, carrier delays, weather, or other unforeseen events.
Can I Track My Order?
If tracking is available for your chosen shipping method, tracking information will be provided once your order has been shipped.
Please allow some time for tracking information to become active after your order has been dispatched.
If you haven’t received your tracking information within the expected timeframe, please contact us and we’ll be happy to help.
Will My Order Arrive in One Package?
Not necessarily.
Because some NeoWanderer products may be fulfilled from different warehouses or locations, items from the same order may arrive in separate packages and at different times.
Don’t worry, this doesn’t mean anything is missing from your order. You may simply receive your items separately.
Customs, Duties & Import Fees
Depending on your destination, your order may be subject to customs duties, taxes, or other import fees imposed by your country.
Unless otherwise stated at checkout, these charges are not included in the product or shipping price and may be the responsibility of the customer.
Customs policies vary from country to country, so we recommend checking with your local customs authority if you’re unsure about potential charges.
My Order Is Delayed. What Should I Do?
While we do our best to ensure your order reaches you within the estimated timeframe, shipping delays can occasionally happen.
If your order appears to be significantly delayed or your tracking information hasn’t updated for an extended period, please contact us with your order number.
We’ll do our best to help you locate your package and provide you with the information available to us.
What If I Entered the Wrong Shipping Address?
Please double-check your shipping information before completing your order.
If you’ve entered an incorrect address, contact us as soon as possible after placing your order. We’ll do our best to help, but we cannot guarantee that the address can be changed once your order has been processed or shipped.
NeoWanderer cannot be held responsible for orders delivered to an incorrect address provided by the customer.
What If My Package Is Marked as Delivered but I Can’t Find It?
If your tracking information shows that your package has been delivered but you haven’t received it, we recommend checking:
- Around your delivery location
- With household members or neighbours
- With your building’s reception or security desk, if applicable
- With the shipping carrier
If you’re still unable to locate your package, please contact the shipping carrier directly. You may also contact us, and we’ll do our best to assist.
A Note From Your Wanderers
We know waiting for an order can feel like the longest part of the journey. While we can’t control every step once your package leaves our hands, we’ll always do our best to keep you informed and help where we can.
Thank you for choosing NeoWanderer and allowing us to be part of your journey.