Travel services FAQs
What exactly do you provide?
We offer personalized travel planning and research services designed to make organizing your trip easier. Depending on the service you choose, we can assist with travel planning, custom itineraries, accommodation research, and destination research.
How does the booking/planning process work?
1. Choose your service
Select the travel planning or research service that best suits your needs.
2. Tell us about your trip
After booking, we’ll collect the essential details—your destination, travel dates, number of travelers, budget, interests, preferred travel style, and any specific requests you may have.
3. We research & plan
We’ll use the information you’ve provided to research suitable options and create your personalized recommendations or itinerary.
4. Receive your travel plan
Your completed itinerary or research package will be delivered to you according to the turnaround time stated for your chosen service.
5. Review & refine
Where revisions are included in your package, you can provide feedback and request adjustments so your plan feels right for you.
Then you’re ready to wander. 🌍✈️
What information do I need to provide?
Before we begin, we’ll ask for details such as your destination, travel dates, number of travelers, approximate budget, preferred activities, accommodation preferences, and any specific experiences you’d like included. The more we know about the kind of trip you want, the more personalized our recommendations can be.
How long does it take?
The turnaround time depends on the service and the complexity of your trip. Your estimated delivery time will be communicated before we begin, so you’ll know what to expect.
Can you plan an entire trip?
Yes. Our full-trip planning service can help you bring the entire journey together, from choosing what to see and do to organizing the practical details. Depending on your chosen package, we can help with destination research, accommodation recommendations, activities and experiences, transportation considerations, day-by-day itinerary planning, and other practical travel details. We’ll take into account your budget, travel dates, interests, preferred pace, and travel style to create a plan that feels personal to you rather than like a generic tourist checklist. You make the bookings and final decisions; we take care of the research and planning so you don’t have to spend hours piecing the trip together yourself.
Can you work within my budget?
Absolutely. Your budget is one of the factors we consider when putting together your recommendations. We aim to suggest options that fit your stated budget while still matching your travel preferences and priorities.
Can I request changes?
Yes. Where revisions are included in your selected service package, you’ll have an opportunity to provide feedback and request reasonable adjustments. The number of revisions included will depend on the package you choose.
Do you book flights/hotels, or simply research and recommend them?
Our services focus primarily on research, recommendations, and travel planning. Where applicable, we’ll provide you with suitable options and the information you need to make your own booking. Any booking services specifically offered by NeoWanderer will be clearly stated in the relevant service package.
Do your prices include the actual cost of flights/hotels?
No. Our service fee covers the planning or research service you purchase. The actual cost of flights, accommodation, activities, transportation, visas, meals, and other travel expenses is separate and is paid by the traveler.
What happens after I purchase a service?
Once your service is confirmed, we’ll collect the information needed to begin planning. We’ll then research and prepare your requested recommendations or itinerary according to the service package you’ve selected.
Can you plan trips for families/groups?
Yes. We can plan trips for couples, families, friends, or other groups. Larger or more complex trips may require a customized service quote depending on the amount of research and planning involved.
What countries/destinations do you cover?
We offer travel planning and research for destinations around the world. Whether you’re dreaming of a beach escape in Zanzibar, a European city break, an African safari, or an adventure further afield, we can research and plan around your chosen destination. Our recommendations are tailored to your travel style, budget, interests, and dates, rather than being limited to a fixed list of destinations. For destinations with complex entry requirements, visa rules, or rapidly changing travel information, we recommend confirming the latest requirements with the relevant official authorities before booking or travelling.
Do you offer last-minute planning?
Yes, where availability allows. We understand that sometimes a trip comes together at the very last minute. For urgent requests, we’ll first confirm whether we can accommodate your travel dates and the amount of research required. Last-minute planning may be subject to an additional rush fee, depending on how quickly you need your itinerary and the complexity of your trip. If you’re already packing your suitcase, don’t panic, we’ll do our best to help you get the rest of the journey together.
Can I get a refund if I change my mind?
Our refund and cancellation terms will depend on the service and the stage of planning. Please review our service terms before purchasing.
What is included in a custom itinerary?
A custom itinerary is planned around your destination, travel dates, interests, preferred activities, available time, and budget. It may include suggested activities, places to visit, estimated timings, accommodation recommendations, transportation considerations, and other practical travel information relevant to your trip.
Do you guarantee prices for flights, hotels, or activities?
No. Travel prices and availability can change frequently. Any prices provided during research are indicative at the time of research and should be confirmed when you make your booking.
Do you guarantee prices for flights, hotels, or activities?
No. Travel prices and availability can change frequently. Any prices provided during research are indicative at the time of research and should be confirmed when you make your booking.
Can I request a completely personalized trip?
Absolutely. That’s the heart of our planning service. Tell us how you like to travel, what interests you, your budget, and what you want from the experience, and we’ll build our recommendations around you rather than giving you a generic itinerary.
Can you help with visa requirements?
We can help you research general visa and entry information relevant to your destination. However, visa requirements can change, and final eligibility and application requirements should always be confirmed through the relevant embassy, consulate, immigration authority, or official government source.
Can you plan a trip if I don't know exactly where I want to go?
Yes. That’s where destination research can be particularly useful. Tell us what kind of experience you’re looking for such as a beach escape, city break, adventure, cultural experience, or relaxing getaway and we’ll help you explore suitable destinations.
Can I contact NeoWanderer before purchasing?
Yes. If you’re unsure which service is right for your trip, you’re welcome to contact us with your questions. We’d rather help you choose the right service than have you purchase something that doesn’t suit your needs.
What makes NeoWanderer's travel planning different?
We believe travel planning should feel personal rather than overwhelming. Instead of simply giving you a list of popular places, we take your preferences, priorities, budget, and travel style into consideration to help create a journey that actually feels like yours.